Shipping and Tracking FAQ

Yes, our worldwide shipping service ensures no one is left behind. Once we know your current location, exact shipping rates are calculated at checkout. We offer two shipping services:
- Standard shipping
- Express Delivery (using couriers such as DHL, UPS and FedEx)
We ensure full transparency around shipping fees and estimated delivery times at checkout so you can choose the service that best suits you.

An estimated delivery time is provided at checkout once we know your exact location

Standard shipping times will from country to country, but typically US orders take between 6-7 working days and non-US-orders take between 5-12 business days.
Order estimates include time for preparation, dispatch, and shipping. Shipping times are approximate, and we cannot foresee potential delays at customs for each destination country.

Please check the shipping time for your specific order. Shipping times are typically between 6-7 working days for US orders and 5-12 for international deliveries. *These time frames do not include the weekend.* If your order has not arrived after this period, please email hello@projectebeauty.com for an update.

Yes, our express shipping service aims to deliver between 3-5 business days after shipment. This applies to most locations and an estimated delivery date will be provided once your order is on its way to you

Yes, once your order has been shipped, you will receive a unique tracking number so you can stay in the know on your orders movements

Typically, this is no cause for concern as tracking information can be processed before actual delivery has taken place.
- Verify shipping address is complete and up to date
- Check for notice of attempted delivery
- Check if your parcel has been left in a safe place
If 36 hours after the delivery confirmation, you still cannot locate your package, please reach out to us at hello@projectebeauty.com

After dispatch, it may take 2-3 days to activate the shipment status. If after this time frame you still cannot access tracking information, please reach out via email to hello@projectebeauty.com